Q: How do I book?
Q: How long do I have the equipment for?
A: Average hire time lengths are between 4 and 8 hour but may be more. Equipment can be hired from 7.30am-11pm depending on item and availability and delivery.
Q: Do I have to pay a deposit?
A: No deposit is required on 1 item of equipment hired, except for a Disco Dome hire and hires of 2 items were the total hire price exceeds £80, then we would require £15 deposit to secure your booking. We only accept bank transfers for deposits. Your deposit is non refundable however can be transferred if you need to change your hire date or equipment.
Q: How do you inflate the bouncy castle when you have delivered it? Will I be able to put it down?
A: Our bouncy castles are inflated using electric fan blowers. They are simply plugged in to a suitable socket in your house or out building; we supply long extension cables and power breakers with all castles so you don’t need a socket nearby. To deflate the castle, simply unplug the fan and it will slowly collapse (make sure nobody is using the castle at the time!).
Q: What happens if it’s raining or particularly bad weather on the day of the booking?
A: If the weather is bad/raining then call us and we’ll decide what to do or we may call you to say whether we will deliver or not.
Q: How much space do I need for a bouncy castle?
A: The dimensions of our castles are shown in our gallery page, please also allow an additional 5 feet both back and front and at least 2 feet at the sides.
Q: What kind of access do you need when you deliver the castle?
A: The castles are wheeled in to position using a cart, so we will need a standard size path to get the castle in to your garden or venue. If you have a lot of steps or a tight entrance way, please let us know so that we can assess the access.
Q: Can the bouncy castles go indoors?
A: Yes the bouncy castles can go indoors but you must check the height of the ceiling before booking and contact us regarding the bouncy castle going indoors as we will need to check the clearance and provide sand bags.
Q: How much notice to I need to give to book a castle?
A: As much notice as possible. During busy times we book up well in advance so let us know as soon as you have a date in mind, we will do our best to accommodate you.
Q: Do you charge for cancellation?
A: In most cases we don’t charge a cancellation charge, so long as you give us notice the night before 6pm, so that we can hire the castle out to somebody else. If you give us no or very little notice (other than for very bad weather) then you may be liable to a £25 charge.
Q: When the castle is delivered, do I have to set it up myself or do you do it?
A: The delivery person will completely set up the castle, give you a demonstration on how to use it safely and then leave it in your control. When we turn up to collect the castle, we will also dismantle it.
Q: How many children/adults are allowed on the castle?
A: Each castle has different limits. Please note children’s castles should never be used by heavier adults, remember the hirer is responsible for any damage.
Q: Is it ok to put a bouncy castle on my lawn, will it cause much damage?
A: We actually prefer to put the bouncy castle on a lawn area. For safety reasons we must hammer in 6 securing pegs to hold the castle down during use. The castle will have a ground sheet placed under it so the grass will not come to any harm. The holes left over from the securing pegs will disappear after a few days.
Q: How long do I get the keep the bouncy castle?
A: We usually deliver the castles first thing in the morning and then collect them later on that day. If you want it for more than one day please mention this when you book, this will of course be reflected in the price.
Q: Am I allowed to hire this castle from you and then charge people to use the castle?
A: Yes you are, but you must bear in mind that you are in charge and must make sure that people who use the castle are safe, don’t overload the castle to try to make extra money. As the hirer you are liable for any damages please bare in mind you may need to take out some public liability insurance if you are doing this in a public place.
Q: How much electric does it use in a day?
A: Approximately EIGHT pence per HOUR